Alabama

To submit a complaint, contact:

Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130-4700

1-800-222-1253
asc@asc.alabama.gov

Alaska

Alaska Division of Banking & Securities

For Alaska Residents Only:

If your issue is unresolved by Payment Progress LLC, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities
P.O. Box 110807
Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

Arizona

Arizona Department of Financial Institutions

To file a complaint, contact:

Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007

(602) 771-2800

Consumer fraud warning: Be on the lookout for fraud. Only send payments to people you know and trust. One to One payments are generally instantaneous and usually cannot be canceled. Always use caution when you transfer money. Fraudulent transactions may result in the loss of your money with no recourse. To report for fraud or suspected fraud, please reach out to customer support in the One app or by calling 1 (855) 830-6200.

Arkansas

Arkansas Securities Department

To file a complaint, contact:

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

(501) 324-9260
ASDInfo@arkansas.gov

California

Department of Financial Protection and Innovation (DFPI)

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation (DFPI):

Department of Financial Protection and Innovation (DFPI)
1515 K Street, Suite 200
Sacramento, CA 95814

1(866) 275-2677
consumer.services@dbo.ca.gov

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

DORA_BankingWebsite@state.co.us
www.dora.colorado.gov/dob

Connecticut

Connecticut Department of Banking Consumer Credit Division

To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

(860) 240-8170
banking.complaints@ct.gov

Delaware

Delaware Office of the State Bank Commissioner

To file a complaint, contact:

Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance

(302) 739-4235 or (302) 577-6722

District of Columbia

District of Columbia Department of Insurance, Securities and Banking

To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002

(202) 727-8000

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

1 (800) 848-3792

Georgia

Georgia Department of Banking and Finance

For consumer resources, see:

Georgia Department of Banking and Finance

Hawaii

Hawaii Department of Commerce and Consumer Affairs

To file a complaint, contact:

Hawaii Department of Commerce and Consumer Affairs
Regulated Industries Complaint Office
State Office Tower
Leiopapa a Kamehameha Building
235 S. Beretania St., 9th Floor
Honolulu, Hawaii 96813

(808) 587-4272

Idaho

Unresolved consumer complaints regarding Payment Progress, LLC's services may be directed to the Idaho Department of Finance. Formal complaints must be in writing, please download the form here: https://www.finance.idaho.gov/complaints/documents/money-transmitters-complaint-form-fillable-web.pdf

Formal complaint forms may be submitted via:

Email: securities@finance.idaho.gov

Mail:
Idaho Department of Finance
Securities Bureau
PO Box 83720
Boise, ID 83720-003

If you have questions regarding formal complaint, please call 1 (888) 346-3378

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786

1 (888) 473-4858

Indiana

Indiana Department of Financial Institutions

Payment Progress LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

To file a complaint, contact:

Indiana Department of Finance
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204

(800) 382-4880
dficomplaints@dfi.in.gov

Iowa

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827

(515) 281-4014

Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603

complaints@osbckansas.org

Kentucky

Kentucky Department of Financial Institutions

To file a complaint, contact:

Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

(800) 223-2579

Louisiana

Louisiana Office of Financial Institutions

To file a complaint, contact:

Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

(225) 925-4660
complaints@ofi.la.gov

Maine

Department of Professional & Financial Regulation

To file a complaint, contact:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

(800) 332-8529

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Payment Progress LLC's, Maryland License No. 12-942933, at:

500 North Calvert Street, Suite 402
Baltimore, MD 21202

1 (888) 784-0136

Massachusetts

Commonwealth of Massachusetts Division of Banks

To file a complaint, contact:

Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400

(800) 495-2265

Michigan

Michigan Department of Insurance and Financial Services (DIFS)

To file a complaint, contact:

Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720

difscomplaints@michigan.gov

Minnesota

Minnesota Department of Commerce

To file a complaint, contact:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101

(800) 657-3602
consumer.protection@state.mn.us

Mississippi

Mississippi Department of Banking & Consumer Finance

To file a complaint, contact:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129

(601) 321-6901

Missouri

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716

(573) 751-3242
finance@dof.mo.gov

Nebraska

Nebraska Department of Banking and Finance

To file a complaint, contact:

Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508

(877) 471-3445

Nevada

Customers may contact the Nevada Division of Financial Institutions with questions or complaints regarding the money transmission services of Payment Progress, LLC.

State of Nevada Department of Business and Industry
Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

(866) 858-8951
FIDComplaints@fid.state.nv.us

New Hampshire

State of New Hampshire Banking Department

To file a complaint, contact:

State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

1 (800) 735-2964
legal@banking.nh.gov

New Jersey

New Jersey Division of Banking and Insurance

To file a complaint, contact:

New Jersey Division of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471

1 (800) 446-7467

New Mexico

New Mexico Regulation and Licensing Department Financial Institutions

To file a complaint, contact:

New Mexico Regulation and Licensing Department
Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504-5101

New York

New York Department of Financial Services

Payment Progress LLC is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

1 (877) 226-5697
http://www.dfs.ny.gov/consumer/fileacomplaint.htm

North Carolina

North Carolina Office of the Commissioner of Banks

To file a complaint, contact:

North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309

(919) 733-3016

North Dakota

North Dakota Department of Financial Institutions

To file a complaint, contact:

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

(701) 328-9933
dfi@nd.gov

Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

(614) 728-8400

Oklahoma

Oklahoma State Banking Department

To file a complaint, contact:

Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

(405) 521-2782

Oregon

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

(888) 877-4894
dcbs.dfcsmail@state.or.us

Pennsylvania

Pennsylvania Department of Banking and Securities (DoBS)

To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS)
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101

• Telephone Numbers:
  • Main Office: (717) 787-2665
  • Consumer Services: 1-800-PA-BANKS (1-800-722-2657)
• Website: https://www.dobs.pa.gov

Rhode Island

State of Rhode Island Department of Business Regulation

To file a complaint, contact:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920

(401) 462-9500

South Carolina

South Carolina Department of Consumer Affairs

To file a complaint, contact:

South Carolina Department of Consumer Affairs
PO Box 5757
Columbia, SC 29250

(800) 922-1594
scdca@scconsumer.gov

South Dakota

South Dakota Division of Banking

You may contact the South Dakota Division of Banking at 1 (605) 773-3103 with questions or complaints about Payment Progress LLC's money transmission services.

Tennessee

Tennessee Department of Financial Institutions

For questions or complaints:

Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243

1 (800) 778-4215

Texas

Texas Department of Banking

After first contacting Payment Progress LLC either online or by phone at 1 (855) 830-6200, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

1 (877) 276-5554
http://www.dob.texas.gov/

Utah

Utah Department of Financial Institutions

To file a complaint, contact:

Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800

(801) 538-8834
complaints.dfi@utah.gov

Vermont

State of Vermont Department of Financial Regulation

To file a complaint, contact:

State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101

(888) 568-4547
dfr.bnkconsumer@vermont.gov

Virginia

Virginia Bureau of Financial Institutions

To file a complaint, contact:

Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

(804) 371-9657
BFIQuestions@scc.virginia.gov

Washington

Washington State Department of Financial Institutions

To file a complaint, contact:

Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200

1 (877) 746-4334
CSEnforceComplaints@dfi.wa.gov

West Virginia

West Virginia Division of Financial Institutions

To file a complaint, contact:

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, WV 25302-3542

1 (800) 368-8808

Wyoming

Wyoming Division of Banking

To file a complaint, contact:

Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002

(307) 777-7797
wyomingbankingdivision@wyo.gov

Consumer Financial Protection Bureau

To file a complaint, contact:

(855) 411-2372
https://www.consumerfinance.gov